Refund Policy

Thank you for shopping at Kolhapuriwala Chappals. We want to ensure that you have a satisfying experience with our products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refund

We accept refund requests under the following conditions:

a. Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately through our Contact Us page. We will guide you through the refund process.

b. Incorrect Item Received: In the rare instance that you receive the wrong item, please notify us promptly via our Contact Us page. We will arrange for the correct item to be shipped to you, and if necessary, initiate a refund for the incorrect item.

2. Refund Process

a. Contact Us: To initiate a refund, please reach out to our customer support team using the Contact Us page on our website. Provide your order number, details of the issue, and any supporting documentation (such as photos for damaged items).

b. Return Authorization: If your request is eligible for a refund, our customer support team will provide you with a Return Authorization (RA) number and instructions on how to return the item.

c. Return the Item: Ship the item back to us, following the provided instructions and using a trackable shipping method.

d. Refund Processing: Once we receive the returned item and verify its condition, we will process the refund. The refund will be issued to the original payment method used during the purchase.

3. Refund Timeframe

The time it takes for the refund to be reflected in your account may vary based on your payment method and financial institution. Please allow [number] business days for the refund to be processed.

4. Non-Refundable Items

a. Custom-made or personalized items are non-refundable unless they are defective or damaged.

b. Shipping costs are non-refundable, except in cases where the return is due to a mistake on our part.

5. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us through our Contact Us page.

6. Changes to Refund Policy

Kolhapuriwala Chappals reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

For more information on shipping, please refer to our Shipping Information page. The terms and conditions related to refunds are also subject to the Terms and Conditions of Kolhapuriwala Chappals.